| BPR Laundry

THE LARGE PRINT

BPR LAUNDRY TERMS AND CONDITIONS

By signing up to our website, using and/or purchasing BPR Laundry's products or services, you agree and are subject to these Terms and Conditions (which forms a legally binding contract between you and us) and all applicable law at all times.

“Service” collection of recycling

“We”, "us", "our" are references to BPR Laundry,

"You", "your" refers to customers of BPR Laundry

"Recyclables" and "recycling" means paper in blue bags, cans and plastic in orange bags and stickers on cardboard.

"Products" means sacks, stickers and bins.

CHANGES TO TERMS AND CONDITIONS

We may at any time and from time to time change the prices and any other terms and conditions in relation to any of our products and services. We will notify users by email at least 14 days prior to any change.

Webby stuff

DATA PROTECTION ACT,

Under the data protection act, you may request all data we hold on you, for which we may charge a small administration fee to cover our costs. We will not transfer any information we hold on you to anyone outside the European Economic Area.

We will not sell or share your data to any other third party without your permission (we have no plans to ask you permission!) unless required by our collection partners for collections you have requested or for our couriers to deliver products you have ordered.

SECURITY

Wherever possible we use secure storage and transmission methods to keep your data secure.

Collections -our responsibilities, your responsibilities

SERVICE

We will collect your recycling weekly from the street outside your office. Your recycling must be outside of your office at the agreed collection time, no more than half an hour before, and we will aim to collect within two hours of this time. BPR Laundry reserves the right to cancel a collection if it falls on or near a bank holiday or public holiday or for unforeseen circumstances such as illness or the truck breaking down. We cannot be responsible for traffic problems causing lateness, but we will try to let you know by email if your bags will be on the street for more than 3.5 hours. If your recycling is not presented in a Laundry bag or with a Laundry sticker on, it will not be collected. If we find glass, food or other materials that we do not recycle in a Laundry bag, it will not be collected and we will attempt to let you know this has happened.

RECYCLING AMOUNTS

We recommend no more than 10 kg per bag. If you overfill them, you may damage your back when lifting them, and so may our drivers (they're strong, but not superhuman). Also, they may split which is a real pain for everyone. The Environment Protection Act 1990 requires you to tie the sack up, and double bag them if they appear to be splitting (you can use normal rubbish bags on the inside to save you money if you like).

Each sticker is to be used for 'one bundle' of cardboard, which must weigh no more than 5 kg. If your bundle is heavier than this then you must use more stickers. The Environment Protection Act 1990 requires you to tie the bundle up with tape or string.

REMINDERS

We can send you an email every week to remind you to put your recycling out on time. However, it is your responsibility to remember: please print out our posters, put a reminder in your calendar or set the alarm clock. Do not rely solely on our emails. If our server or internet provider fails the emails will be disrupted. If this means that you don't get an email and you forget to put your recycling out, we cannot offer replacement collections.

If we need to cancel a collection for any reason we will let you know by email and it will also appear on your page when you log into your account. About once a year we change our collection times, but we will give you at least one week's notice by letter and email.

MISSED COLLECTIONS

If we do not pick up your recycling within the agreed collection time you must inform BPR Laundry on your collection day or the following day by 10.30am. Once you have let us know you must bring your bags back inside. We will only provide a replacement collection if contacted by this time and if the missed collection was as a result of our error.

The replacement collections will take place within 3 working days of your notifying us. You must keep your recyclables inside until your agreed replacement day. On the day of the replacement our drivers will buzz on your door and you will be asked to bring down your recycling to meet them at the door.

MOVING

If you move address you must change your entry in the database to check whether we can collect from your new abode. This is so that we can let the drivers know to pick up your Laundry from your new address and can ensure deliveries will arrive at the right address. If you don't change your details then we will not be responsible for recyclables that are not collected and if we deliver to your old address you will be charged for redelivery of your order.

The Law

DUTY OF CARE

The duty of care is a law which says that you must take all reasonable steps to keep waste safe and secure. If you give waste to someone else, like BPR Laundry, you must be sure they are authorised to take it and can transport, recycle or dispose of it safely.

Every year we send you a Waste Transfer Note which you need to sign, make a copy of to send to us and keep your copy for 2 years -this is the legal documentation you need to prove that you are fulfilling your duty of care.

WASTE MANAGEMENT LICENCE

This means that we are authorized to take your waste.

Name of Company Viridor London Recycling

Address of Company 5b North Crescent, Cody Road, London, E16 4TG

London Recycling is exempt from requirement to have a waste disposal or waste management licence under registration number GTL/367948 issued by Environment Agency Thames North-East.

FINES FROM YOUR COUNCIL

The Environmental Protection Act 1990, section 87 "Offence of leaving litter" says:

"If any person drops, throws or otherwise deposits in, into or from any place which this section applies and leaves, anything whatsoever in such circumstance as to cause contribute to, or tend to lead to, the defacement by litter of any place to which this section applies, he/she shall be guilty of an offence"
No offence is committed under this section where the depositing or leaving of the thing was:-
- Authorised by law
- Done with the consent of the owner, occupier or other person or authority having control of the place in or into which the thing was deposited."

Phew, so what does it all mean? The people with the control of the streets are your local council. Councils use this law to suggest that Laundry bags may be the "thing" that causes litter. It is an offence unless you get permission.

Luckily we work closely with all relevant London Boroughs to comply with their street environment regulations and have agreed time slots with the councils within which it is fine to put your Laundry out. You will not be guilty of an offence if you put out your bags by our agreed collection times and no more than half an hour before the agreed time. We promise to let the council know if we have problems completing our collections which should mean that you will not get fined.

We will pay council fines if the fine occurs because we failed to complete your collection within the agreed times and did not let you know to bring your bags inside. We will not be responsible for fines if your bags are left outside too early or too late for your collection time or if you go against our advice and do not bring your bags back inside while waiting for a replacement collection or because of a vehicle breakdown.

Money money money

COSTS:

Blue sacks cost £1.09 each (+VAT) and come in packs of 50 and are for mixed paper.
Stickers cost £1.09 each (+VAT) and come in packs of 20 or 50 and are for cardboard.
Orange sacks cost £1.09 each (+VAT) and come in packs of 20 and are for cans, PET and HDPE plastic (types 1 and 2).
Bins cost £12 (+VAT).
IT collections cost £75 (+VAT) for up to 25 items
Christmas trees collection costs £37.50 (+VAT) per tree.
CD, DVD, is free apart from postage.
Toner cartridge and mobile phone recycling is free
The cost of collection and recycling is included in the price of the bag or sticker. BPR Laundry will not charge you membership, admin, compliance or any additional fees for the recycling of the above materials.

The cost of collection and recycling is included in the price of the bag or sticker. BPR Laundry will not charge you membership, admin, compliance or any additional fees for the recycling of the above materials.

Prices quoted on pro forma invoices are subject to change after a period of 30 days.

DELIVERY

We pass on the delivery costs to get the bags and stickers to you, delivery charges are £4.95 per order.

Sacks and stickers will be delivered within two working days of our receiving your order. Orders which include a bin will be delivered on the next Monday or the next working day following a bank or public holiday.

We deliver everything by courier, 95% by bicycle, which we have found to be the cheapest, quickest, greenest, most reliable method of delivery. (Snail mail would be £9). If our couriers make a mistake with your order, we will make a replacement within 1 working day and you will not be charged for redelivery. You must let us know if you are not going to be in at the agreed delivery time, otherwise you will be charged for redelivery. This also applies if you forget to tell us that you have moved.

VAT

All sales are subject to VAT at the prevailing rate of 17.5%.

PAYMENTS

Your order must be paid for in advance of delivery.

You can pay us on-line by credit card (but not with American Express).

You can pay by BACS:
Account Name: BPR Group Europe Ltd, NatWest, London Bridge Branch, PO Box 35, 10 Southwark Street, London SE1 1TT.
Sort code: 51-50-03
Account number: 65618963.

Post to: BPR Group Europe Ltd Accounts, 52 Lant Street, London, SE1 1RB

If you are making a foreign payment please use these alternative account details:

IBAN Number: GB62NWBK51500365618963, BIC Number NWBKDB21

REFUNDS

With 100% of our customers saying they would recommend us, we're pretty sure your will be happy with our service, but just in case, you have 28 days to change your mind and get your money back. From the day that someone signs for your delivery of sacks and/or stickers you have 28 days to return the products and will be able to get a refund on bags and stickers that you haven't used. For IT and Christmas Tree collections you must give us 24 hours notice that you want to cancel the collection, otherwise we cannot give you a refund.

OVERDUE PAYMENTS

If you do not pay within 28 days then you have broken the terms of the Late Payment of Commercial Debts (Interest) Act 1998. You will not be able to order more sacks. If the payment is more than 56 days late then we will not collect your recycling until we receive payment.

BPR Laundry is a trading name of BPR Group Europe Ltd. Company number 3961507

BPR Laundry and its logos are trademarks.

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You are free to copy the content of the website and to make derivative works under the following conditions:

You must give the original author credit
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The content is released under the following license: Creative Commons Attribution 2.0 England & Wales